Apple's "free and easy" returns? Not for AirPods

Replacement AirPod stuck in legal limbo

When it comes to customer service, Apple is usually ahead of the pack. Products arrive swiftly, returns are easy to arrange and there’s that amazing Genius Bar to help with issues. Phone support is even there, on products that are way out of warranty.

The CX is one reason Apple has been able to rack up those stunning earnings that recently saw a near do…